One of the key focus areas during the mobilisation of the project has been the emphasis on WorldHost training. We are committed to ensuring that our staff are fully operational in the WorldHost programme.

It is important to us that our PROception Hosts gain the skills and knowledge necessary to deliver excellent customer service in our ever-evolving environment.

Leila commented:

“The WorldHost Principles of Supervising Customer Service course provided a great refresher training in preparation of going forth with our new PROception team and I highly recommend it to anyone looking to keep themselves on top of their game.

Covering motivational techniques and distinguishing leadership roles helps to recognise the individual working role as well as a team and this is discussed in effective detail throughout the days training. How we effectively monitor and communicate our high standards and deliver beyond expectations will ensure our team grows successfully and presents itself well to our clients, current and potential.

As a group, we explored which of our own contributions add value to our company and fundamentally our clients. Exploring what makes our clients happiest and secure with our working partnership will guarantee that we are putting client satisfaction at the top of our priorities.”

PROception celebrates further contract awards with two significant sites in London. The Royal Drawing School, which is part of the Prince’s Trust and our new contract with VistaJet at 52 Charles Street.

We are extremely excited to now have the opportunity to continually deliver our new standards of service and challenge the front of house industry. We welcome any future business and will continue to raise the bar on quality within the front of house arena.

Moving forward, it’s all systems go here at PROception as the team are kept busy formulating new ideas to offer our ever-increasing client portfolio.